Do you have a question or want information on any of Solora’s services?

Contact our team.

Reach us by phone 24/7:

Homecare Services – 0800 725 705

Sensitive Claims – 0800 276 802

Reach us by email:

[email protected]

[email protected]

Reach us by mail:

PO Box 24445, Wellington 6125

Or use the form:

Contact Us

Please choose which department you are writing to in the drop-down list, and send us a message. We will get back to you shortly.

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Have you had any counselling via ACC before?
Have you had any thoughts about harming yourself or feeling unsafe recently?
Is alcohol or substance use currently affecting you, or has it in the past?
By sharing the information above, you agree to let Solora use it to help match you with an ACC-approved therapist. We understand the sensitivity of what you are providing and will treat it with care. We will do our best to find a suitable therapist, but availability can vary, and we cannot guarantee a match. Solora does not hold a waitlist. If no therapist is available, we will let you know.

Make a complaint

Your feedback is invaluable to us as it helps us continually improve and ensure that we meet your expectations. If you have any concerns or complaints, we encourage you to share them with us.

You have the right to make a complaint, under Right 10 of the Code of Health and Disability Services Consumers’ Rights. Please click the link below to access our complaint form and let us know how we can better serve you.