Sensitive Claims

Help when you need if you’ve experienced sexual abuse or sexual assault

Integrated Sensitive Claims Services

Our sensitive claims services help those who have experienced mental health issues as a result of sexual abuse or sexual assault.

We work with a network of ACC registered sensitive claim providers across New Zealand. Each has been providing high-quality services for many years. Our providers are highly skilled therapists who can offer you services tailored to your needs.

They will talk with you to understand your situation and the specific support you need, then build a plan with you for the outcomes you want. This may involve working with other providers and services too.

“Sue is very encouraging of people who may be reluctant to take the first step in asking for support. It can be a scary thing for people. What I would suggest is to find out more about the process and what is involved. Have a chat to a therapist.”

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How can I get support after sexual abuse/assault?

If you are experiencing physical, emotional, psychological or behavior issues as a result of sexual abuse/assault and ACC has accepted your claim, then you’re eligible to receive sensitive claims services from us. All you need to do is advise ACC you have chosen Solora to provide your treatment, they will pass on your details to us and we’ll give you a call. Or you can call us on 0800 276 802.

How much will it cost?

Our sensitive claims services are funded by ACC so there will be no cost for you.

Do you offer sensitive claims services in my area?

We work with a network of therapists across New Zealand. Contact us to check whether we have a therapist available in your area.

How do you keep my information private?

We understand privacy is important to you. We’ll keep your personal information safe and confidential, and only the necessary people that need to see it will have access to it. When you call us, you only need to provide your contact details. We organise for you to talk confidentially to a trained therapist.

How do I make a complaint?

It’s our aim to deliver high-quality services. If something has gone wrong or you are unhappy with our service or the service from one of our providers – we’d like to know. Please contact us through our website form or call us on 0800 276 802.

Join our Team

We need a variety of therapists with different skills and experience to help people from all backgrounds and ages recover from mental injuries as a result of sexual abuse or sexual assault.

Join the Solora network of providers who help deliver ACC sensitive claims treatment to people in their community.

“The biggest benefit of working with Solora is having someone else to focus on the process with ACC or to sort out any problems. It takes one less stress away from me so that I can focus on the client.”

Sue, Therapist (Auckland, NZ)


Tell us about yourself and we’ll give you a call.

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How to Access Our Services

We coordinate homecare and sensitive claims services for people who have been referred by ACC. All you need to do is tell ACC you have chosen Solora and we’ll give you a call.

Need Help?

We understand it can be challenging to find the right support. We’re here to help. Contact us anytime, 24 hours a day.

0800 276 802